FAQs

Made Just for You – Customization Help Center

Customizing your gift is easy! Simply select the product you want to personalize, while viewing the product, a dialog box will appear right below the product size section.

If the product you buy has a custom text section, you can fill in the text you want to print in this dialog box (there is a text character limit right above the dialog box).
If the product you buy is a custom image, you can click on the dialog box and directly add the image you want to print to the order.

We are always happy to support you if you have difficulty adding custom content to your order. Just send us the custom content via email address support@geembi.com. We will process the order immediately.

Do you accept personal customized requests?

We always welcome new ideas from our customers and are happy to help create the gift you envision. Simply send us your idea or an existing design from our store that you'd like to modify via email at support@geembi.com, and we’ll be happy to assist you in bringing your vision to life.

How long does it take to create a custom gift?

Creating a custom gift is a thoughtful process that begins with designing your personalized details, which typically takes 1 to 3 business days. Once the design is finalized, we move on to production, which usually takes an additional 3 to 5 business days depending on the complexity of the item. Please keep in mind that shipping times will vary depending on your location and selected shipping method.

What happens if I make a mistake with my customization?

If you notice a mistake with your customization, please reach out to us within 12 hours of placing your order. We will do our best to assist with changes before the item goes into production. Unfortunately, once production begins, no changes can be made.

Do you accept returns for custom gifts?

Since our products are made to order and customized specifically for you, we generally do not accept returns. However, if there is an issue with your order (e.g., a defect or error on our part), please contact us within 3 days of discovering the issue, and no later than 30 days from the delivery date. We’ll be happy to assist you with a replacement or refund.

What if the recipient doesn’t like the gift?

We understand that gift preferences can vary, but since our products are customized, we cannot offer returns or exchanges. However, we’re always here to help, please don’t hesitate to contact us — we’ll do our best to find a solution that works for you.

Do you offer gift wrapping and cards?

Yes, we offer gift wrapping and greeting cards for select products. If you'd like to include gift wrapping or a personalized card with your order, please feel free to contact us directly, and we'll be happy to assist you with your request.

Order Information: Everything You Might Need Before Making a Purchase

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest anytime.However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out the shopping cart page.

How do I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and checkout. Check and ensure that all information is correct before confirming your purchases and payment.

I have a discount code. How can I use it?

To use your discount code, simply apply it in the "Discount Code" field before completing your checkout. This will activate the code and apply the discount to your order.If you encounter any issues or need assistance, feel free to contact us at support@geembi.com, and we’ll be happy to help you.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

Do you put the receipts in the package?

The package only shows the Recipient's Name, Shipping Address, and order's Tracking Number. Any information related to the receipt or price tag will not be included.

I can’t apply multiple codes to my order.

When shopping at Geembi, customers can only apply one discount code to their order. Other promotions from the system will still be automatically applied.

How to remove items from my cart?

Step 1: Go to the shopping cart by clicking on the shopping cart icon in the upper right corner of the screen

Step 2: Find the product you want to remove and do the following:

If you have accidentally added 2 similar products to your order and want to remove 1 product, click on (-) next to the quantity section to reduce the number of products.
If you want to remove a product from your shopping cart, you can select the trash can icon next to the product quantity or below the product size to quickly remove it.

Are your products made in the USA?

Yes! We produce many of our custom-made covers right here in the USA, ensuring top-notch quality and attention to detail. Additionally, some of our products are made by our trusted manufacturing partners in select international locations, where we maintain strict quality control standards to ensure the best products for our customers.

Do you ship to countries other than the US?

Yes, we do! Our store ships to most countries worldwide, including Canada, Australia, the UK, and many more. Please note that delivery times for international orders may take longer than usual, depending on your location. For more information on international shipping, please visit our shipping policy page or contact us directly.

Need to Change or Cancel Your Order? Here’s What to Do

Can I change my custom gift after I place my order?

Once your order is placed, we begin working on your customization. If you need to make changes to your design or personalization details, please contact us within 12 hours of placing the order. After that, we may not be able to accommodate changes since production may have already started.To ensure that your request is processed on time, please provide us with the following details when contacting us:

Order Number
The changes you'd like to make (e.g., name, date, design details)

We highly recommend double-checking your order before completing it to avoid any potential issues. If the customization process has already started, we may not be able to process your change.

Can I cancel my order after it's placed?

We're sorry to hear you'd like to cancel your order. If you'd like to cancel your order, please email us at support@geembi.com within 12 hours of placing the order, including your order number. If possible, we hope you can let us know why you're canceling; we always strive to make things right.

NOTE: Since each item is made to order, cancellations are not possible once production has begun. Please contact us as soon as possible if you wish to cancel.

What is the timeline for changing or canceling my order?

Here’s a clear timeline for making changes to or canceling your order:

Within 12 hours of placing your order:
You can change the design or cancel the order. Please contact us immediately within 12 hours if you need to make any adjustments. After this period, it becomes more difficult to make changes, as we begin processing your order.
Within 24 hours of placing your order:
If you’ve noticed an issue after the first 12 hours, you have up to 24 hours to contact us to request changes or cancellation. After 24 hours, we may not be able to process any modifications.
Within 3 days before shipment:
You can still change the shipping address or add more items to your order before it ships. If you need these changes, please contact us within 3 days of placing your order to ensure we have enough time to accommodate your request.
After the order has shipped:
Once your custom gift has been shipped, we are unable to make any changes or cancellations. If there are any issues after shipment, please reach out to us, and we’ll assist you in resolving any concerns regarding your product.

How do I know if my order is eligible for cancellation or modification?

You can check the status of your order by contacting our support team at support@geembi.com. If your order hasn’t been processed or is still in the design stage, we may be able to accommodate changes or cancellations.

Shipping & Delivery: What to Expect Before and After Your OrderAfter-ship Issues

When will I receive my order?

All of our products are made-to-order, so they require production time. For customized products, the design process typically takes an additional 1-3 days before production begins. After the design is confirmed, production usually takes about 3 to 5 days, and shipping will take another 7 to 10 days.More specifically, the expected delivery time is about 10 to 15 days from the date of order, depending on the complexity of customization.

Note: Delivery times during peak seasons may be delayed by a few days..

Can I rush my order for faster delivery?

Yes, we do offer expedited shipping for certain products. Please contact us directly at support@geembi.com for more details and to discuss rush order options.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

To track your order on our website, you can click on "Track your order" in the right corner of the screen, enter your order ID and purchase email, and the information related to the order will be displayed.

My tracking number doesn’t work

Tracking numbers will typically update 48 to 96 hours after they are provided. This is because tracking information is only updated once the package has been scanned and moved to the next processing facility.

If it has been 5-7 days since you received your order tracking number and it has not been updated, please contact us via email for further assistance.

My order was shown “Delivered” but nothing was received.

f your package status is "Delivered", but you can't find your package on your porch, at the front desk, or in your mailbox, stay calm and follow our tips below:

If your delivery address is a PO Box, it's likely that your package has been delivered there. Stop by the post office to pick it up soon.
You may also want to check with neighbors or people you live with to see if they can pick up your package for you.
Some carriers' delivery vans have GPS that sometimes automatically updates a shipment as "Delivered" prematurely. Please wait 2-3 business days because the package was most likely marked as delivered accidentally and will arrive in person in the following days.

If your delivery address is correct and you've tried all of the above and still can't find your package, we're always happy to help via email at support@geembi.com.

Why was my order shipped separately?

Each product in our store has its own production time. To prioritize our customers' delivery needs, we typically ship each item as soon as it is completed. This means that if you purchase multiple products, they may be shipped separately.

If you receive only one product from your order, don't worry—, the remaining items are on their way and will reach you soon.

Post-Delivery Issues: How We Can Help

I received the wrong item.

Our apologies for the mix-up. It’s a rare occasion that happens once in a while due to high seasonal demands.

In order to resolve this issue as soon as possible, we kindly request you contact our support team via email at support@geembi.com and attach a photo of the product you received. The more information you have, the sooner the issue can be resolved.

What should I do if the product I receive is damaged?

We sincerely apologize if the product you received is damaged.Contact us via email at support@geembi.com and provide the following information:

The specific problem you are experiencing with the product
Photos/videos showing the damaged part of the product
Photos of the shipping label that was attached to the outside of the package you received

We will provide the best solution after receiving the necessary information from you.

How can I exchange the size?

We regret to inform you that we do not offer size exchanges as the item you purchased is made-to-order. However, if you receive the correct size and the item is not as expected, we can resend the item to a different size for a small fee.

Click the "Contact us" button in the Help Center so we can guide you through the next steps.

I received items that are not as described

We are committed to providing high-quality products and services. The preview images are for visual design purposes only. There may be slight differences between the preview images and the actual product due to differences in printing and manufacturing processes. The actual product color may differ from the mock-up depending on the device you are using to view the product or the angle at which the product is shot.

If you find the difference unacceptable, please contact us. We look forward to better understanding your expectations and working hard to improve our products and provide appropriate solutions.

How long does it take to get a refund?

All refunds will be credited to your original form of payment. Once we complete the refund, the amount will be reflected in your payment account within 4-6 business days, depending on your bank's processes.

After that time, if the credit has not been credited to your account, please contact us at support@geembi.com for assistance.