Return & Refund Policy

1. Return Policy

Our commitment to quality and customer satisfaction allows for the return or exchange of items only if they are found to be defective upon delivery. 

You are granted a period of 30 days from the delivery date to return the item in question. Please be advised that we do not offer refunds or accept returns for items if you change your mind or if the order was placed with errors on your part. 

For a return to be considered, the item must be in the same condition as when received – unworn or unused, with all tags attached, and housed in its original packaging. A receipt or proof of purchase is also required.

To start a return, kindly contact us via [email protected] with the reason for your return, accompanied by images of the defect and any other relevant information.

Swift Print And Ship Inc.

1769 Shipman Dr

San Antonio, TX 78219

210-596-9849

Upon approval of your return request, instructions for how and where to send your package will be provided. We will NOT take any responsibility for return packages sent without a prior return request made via email.

2. Return Shipment

If the returned item is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once we receive your item, we will inspect it and immediately notify you of the status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

3. Refunds (if applicable)

Refunds, if applicable, are typically issued in the following scenarios:

• Defective Products: You receive a product that is defective upon arrival

• Damaged Items: Items that have been damaged during shipping or handling 

• Wrong Product Received: A product that is different from what you ordered

• Product Not As Described: The received product significantly deviates from its description or the promised quality.

• Lost in Transit: If your product is lost in transit and never arrives, after a verification process with the carrier, you may be eligible for a refund.

Should you experience any of the listed issues, please reach out to us via [email protected]. Include your reason for seeking a refund and provide essential details or evidence, like photos of the defect or damage, to facilitate the refund process. 

4. Refund policy

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. 

If the product is damaged, defective, or the wrong item is delivered to you within 30 days of delivery, it will be considered for a refund. Unfortunately, if 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

If there are defects or errors on our part, customers must provide photographs of the item received that show the issue and contact us within 3 days of receiving it via [email protected]. Once we have reviewed this information, a refund will be made based on the evidence provided by the customer.

If a package is returned to the sender by the shipping courier due to Wrong Address Information provided by customers or Missed Delivery Attempts by couriers, we will NOT be responsible for reimbursement, refund, or re-sending the package.

Any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund you in case you REFUSE to receive it either.

Shipping fee will NOT be refundable once items have been shipped.

Method of refund: the same form of payment used

Refund contact info: If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

5. Cancel or modify your order

Change and Cancellation requests are only allowed within 12 hours of placing the order. Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. After 12 hours have elapsed, no order modifications are allowed. To check the status of your order, please contact our Customer Support team.

Business Address:
Address: 2355 STATE ST, STE 101, SALEM, OR 97301, USA
Email: [email protected].